Help
How can we help?
Quick answers below. If you still need us, account holders can open a support ticket and follow the answer in their account.
How do I sign in?
Go to Sign in and type the email you used for your brief or your listing. We email you a link that works once and expires in 30 minutes. You can also set a password in your account settings.
Who sees my project brief?
Specialists see your brief but not your contact details. Your name, email and phone are shown only to a specialist who unlocks the lead, and then they reach out to you directly.
How do credits work for specialists?
A lead costs 1 to 3 credits depending on the kind of work, plus 1 for urgent projects. New approved profiles get free welcome credits, and you can buy packs or subscribe to Pro in your account.
My business is already listed. How do I claim it?
Open your profile page and press "Claim this profile". If you use the email already on the listing, or an email on your own business website, a confirmation link activates the claim at once. Otherwise we review it by hand.
How do I change or remove my listing?
Sign in and open your account to edit your profile. To remove a listing, use the removal link in our email, or open a ticket below or write to us.
I paid but my credits are missing.
Credits appear within a minute of the payment. If they do not, open a ticket with the email used at checkout and the date of the payment.
How do I report a problem with a specialist or a review?
Open a ticket and choose "Report a problem or abuse". Give us the name of the profile and what happened.
Contact support
Sign in to open a support ticket
Tickets are for people with an account, so we know who we are talking to and can answer inside your account.
Cannot sign in or do not have an account? Email us at contact@quebec.agency.