Billing and Refund Policy
Last updated: Oct 11, 2026
This policy covers purchases made by specialists on quebec.agency. Clients never pay us. It supplements the Specialist Terms.
Lead credits
- Credit pack purchases are non-refundable once the credits are added to your account.
- Unlocking a lead is final: once the client's contact details are shown, the credits are used.
- Credits are not returned because a client did not reply, chose someone else, changed their mind, or did not hire you.
Pro subscription
- Cancel any time to stop future renewals. You keep access until the end of the paid period.
- If you were charged for a renewal after cancelling, or charged twice by mistake, tell us within 30 days and we will refund the extra charge.
- If you tell us within 48 hours of your first Pro payment that you have not used its credits, we will refund it on request.
Duplicate or unauthorised charges
If you see a charge you do not recognise, contact us first. We will investigate promptly and correct any error.
How to ask
Email contact@quebec.agency or use the contact form with your listing name, the date and the lead or payment concerned. We reply within a few business days.
Your legal rights
Nothing here limits any right you have under the Consumer Protection Act (Québec) or other applicable law.
Contact
Metrosolus (operating quebec.agency)
quebec.agency, [YOUR POSTAL ADDRESS], Québec, Canada
Email: contact@quebec.agency or use the contact form.